Privacy Policy

Privacy Policy for POWOT

Last modified: January 22, 2026
Effective date:January 26, 2026

1. Introduction

This Privacy Policy for POWOT describes how POWOT (collectively, "our", "us" or "we") collects, uses, shares, and stores information. Our goal is to provide you with a positive experience when using our Websites, App, products, and services, while at the same time keeping your personal data secure.

This policy applies to information we collect:

• when you install, register with, access, or use the POWOT App (“App”); the www.powot.com website (“Website”); and the services offered in a POWOT Account;

• when you use smart products and/or their functionalities connected to, or through, the App;

• when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy;

• when you subscribe to our newsletters, promotions or other marketing initiatives; and

• when you contact or interact with us, for example, in email, text, and other electronic messages between you and our Website, App, or our Customer Service team.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, or do not want us to collect the information, do not download, register with, or use the App or Website. This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of our App, Website, or services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. Information We May Collect and How We Collect It

Information we may collect

When You Use Our App, Website, or Related Products and Services, We May Collect the Following Information:

1. Profile Data, this means your POWOT Account Profile, which can include username, password, email address, gender, birthdate, and region.

2. Logistics Data, such as receiver’s name, phone number, delivery address, postal code, and related product information.

3. Financial Data, before placing orders, you'll be asked to provide financial data, including card numbers, card expiration dates, CVC codes, account holder name, and billing addresses. Importantly, we do not store this information. Instead, it is securely processed by our credit card payment service providers.

4. Technical Data, such as your mobile device data, smart device data and internet connection data, including mobile phone model, terminal ID, mobile phone brand, operating system version, browser type, language, region, smart device model, smart device ID, MAC address, IP address, Wi-Fi name, Wi-Fi signal quality, network operator, network type.

5. Usage Data, such as details of your use of any of our devices, the Website, and the App, including, but not limited to, history of operation, search queries, and length of visits to certain pages.

6. Consumer Preference Data, such as products purchased, motivation for purchase, your preferences in receiving marketing from us and third parties, your responses to surveys, and other purchasing behavior and preferences. Depending on the focus of user study, survey responses may include general demographic or health information, such as age range, income bracket, or education level.

7. Communications Data, such as your communication preferences, your contact information, the audio recordings of calls when you call the Customer Service team, and records and copies of your correspondence (including email addresses and phone numbers), if you contact us. The correspondence may include information like proof of identification, gender, or employment when needed for Customer Service team to provide related support.

8. Location Data, such as your precise location disclosed by GPS technology and other similar technologies.

9. Content Data, such as the content you post on the Website or the App. The content data that you post on public areas of the Website may be transmitted to other users of the Website or third parties at your own risk. Therefore, we cannot and do not guarantee that your content data will not be viewed by unauthorized persons.

10. Wellness Data: Rest assured, we do not collect or share your wellness data unless you manually and voluntarily choose to do so. There are three ways you can make this happen:
    a) Directly from You, via Use of Our Products: Our POWOT App will only collect wellness data when you use one of our compatible smart products and manually connect and sync it with the POWOT App. Once synced, your wellness data will be collected and stored on the App’s cloud server after each use.
    b) Directly from You, via Use of Wellness Services: You may voluntarily choose to manually enter your health data or wellness data within our wellness services. This is completely optional, and you control what data to input.
    c) From Third-Party Services: You may choose to sync your health data or wellness data from third-party services such as Apple Health or Google Health Connect with the POWOT App. To do this, you must enable the connection through your device/phone settings.

11. Aggregated Data: We may store and use any anonymized or aggregated data such as statistical or demographic data that incorporates or is derived from your personal data, which is not itself personal data (“Aggregated Data”); however, we will not do so in a way that identifies you personally. For example, we may aggregate users’ behavioral data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Cookies and Similar Technology

The Technologies We Use for Automatic Information Collection May Include:

• Cookies (or browser cookies).

• Web Beacons.

• Flash Cookies.

• Click-through URL.

• And other similar technologies.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically may include personal data. It helps us to improve our Website or App and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize our Website and App according to your individual interests.

• Speed up your searches.

• Recognize you when you return to our Website or App.

Most Websites will prompt you before accepting cookies. You may also change your cookies settings in your browser. Note, depending on your device or browser, it may not be possible to disable all tracking mechanisms. Also, if you set your browser to reject all cookies, parts of the Website may not work for you.

3. How We Use the Collected Information

We use information that we collect about you or that you provide to us, including any personal data, generally based on the following purposes:

4. Personal Data Sharing and Disclosures

We may disclose personal data that we collect or you provide in the following ways:

• Sharing with consent: with your consent or at your request, we will share your personal data within the scope of your consent/request with specific third parties or categories of third parties authorized or designated by you.

• Sharing within POWOT Group: we may share your personal data with our subsidiaries, parents, affiliates only for explicit, and legitimate purposes, and the sharing is limited only to information required by services.

• Sharing with service providers: we also may disclose your data to contractors, service providers, or third parties we use to support our business. They usually perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, IT services, customer support service, e-mail delivery services, and marketing. These service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements.

• Sharing for complying with the law or legal process: we may be required to respond to a subpoena, court order, search warrant, or other requests that we must respond to under applicable law.

• Sharing for protection of our legal rights and/or those of others: we may disclose your personal data to preserve the security of our POWOT App or Website; resolve disputes; or assess any possible wrongdoing.

• Sharing during asset transfer: to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of our assets.

5. Retention of Personal Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

6. How We Secure Personal Data

POWOT implements reasonable and appropriate industry-standard security controls to protect personal data in its possession. POWOT’s administrative, physical, and technical safeguards:

• Provide assurances of the integrity and confidentiality of personal data covered by this policy.

• Protect against reasonably anticipated threats or hazards to the security or integrity of personal data, and unauthorized uses or disclosures of such personal data.

To this end, we take the following measures:

• We take reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed.

• We use a range of technologies such as cryptographic technologies to ensure the confidentiality of information in transmission.

• We deploy access control mechanisms to ensure that only authorized personnel can access your personal data.

• We strictly select business partners and service providers and incorporate personal data protection requirements into commercial contracts.

• The security of your data also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our services, you are responsible for keeping this password confidential.

Although we do our best to protect your personal data, unfortunately, no security measures can provide absolute protection. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with Contact Information below.

7. How We Protect Children's Personal Data

The Website, App, and services are not intended for children under the age of 18 or the equivalent age as specified by law in your jurisdiction. We do not knowingly collect personal data from children for purposes of marketing or sales. We also do not collect any personal data from children under the age of 18 without their parent’s or guardian’s consent. If we learn we have collected or received personal data from a child without parental consent, we will take steps to delete that information as soon as possible. If you believe that we have unknowingly collected information about a child, please contact us using one of the methods in the Contact Information below for us to delete it.

8. Your Rights and Choices

Data protection laws in your country of residence may give you a number of legal rights in relation to the personal data that we hold about you. Subject to limitations set out in applicable laws, these rights may include:

• Right to Know, Correct and Data Portability: You can access, correct, or modify the information you provided to us by editing your profile and adjusting your account settings. You can also contact us to submit your right to access, correct, modify, or export your information.

• Right to Delete: You can delete your POWOT Account or data in App settings, or you can contact us to submit your right to delete your information. Please note that if you request deletion of your personal data, we may retain your personal data for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

• Right to Opt-Out:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

  • Promotional Offers. You may utilize the unsubscribe function in each promotional email. You may also submit your request to opt-out by sending us an email stating your request to support@powot.com.

• Non-Discrimination: We won't treat you differently for exercising your rights and choices. However, please note that some features or functionality on our App or Website may change or become unavailable to you based on the information you provide.

9. Links to Other Parties’ Websites, Products, and Services

The Website, App, and services may contain links to third-party websites, products, and services of interest. All links to third-party websites, products, and services are provided for users' convenience only. We cannot be responsible for the protection and privacy of any information which you provide while visiting or using such third-party websites, products, and/or services and they are not governed by this policy.

10. International Data Transfer

We share your personal data within the POWOT Group to carry out the activities specified in this Privacy Policy. We may also subcontract the data processing to third parties located outside your country. Whenever we transfer personal data outside of your country of residence, we will ensure that the data is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

11. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in how we collect and use your personal data or changes in applicable laws. It is important that you check back often for updates to the Privacy Policy. We will not reduce your rights under this Privacy Policy without your explicit consent. If changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

12. Contact Information

If you would like to make a privacy right request, or if you have any questions about this privacy policy, you may contact us by email or postal mail at the following contact information:

Attention: Legal Department
Email: support@powot.com